Manufacturer's obligations
What are the manufacturer’s obligations under Regulation (EU) 2023/988 (GPSR)?
The manufacturer is required, as per Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR), to include the following information on the product. If this is not possible, the information must be placed on the packaging or in an accompanying document:
Identification and contact details:
- Full name or registered trade name, or registered trademark.
- Postal address and email address.
- If applicable, the postal or email address of a single contact point, different from the manufacturer’s address, where the manufacturer can be reached.
Product identification:
- Type, batch, or serial number, or other visible and consumer-readable elements that enable identification.
- Safety instructions and information:
- Clear safety instructions and information in a language easily understood by consumers, as specified by the Member State where the product is made available.
Important:
All information must be presented in a language that consumers can easily understand. For verbal communication, the information must be in the language of each country where the product will be sold. Pictograms may also be used.
What product information must be displayed on an online store?
Product descriptions visible to buyers in an online store must include the following details:
- The full name, registered trade name, or registered trademark of the manufacturer.
- The postal and email address where the manufacturer can be contacted.
- Information identifying the product, including its image, type, and other identifiers.
- Any warnings or safety information required to be displayed on the product, packaging, or accompanying documents in compliance with this Regulation or other applicable EU harmonized legislation, provided in a language easily understood by consumers in the Member State where the product is marketed.
What information must be provided on the manufacturer's website?
Even if the manufacturer does not sell products directly to consumers, the website must provide contact information for consumers, including:
- A phone number.
- An email address.
- A dedicated section of the website, designed to accommodate the accessibility needs of persons with disabilities, allowing consumers to:
- Submit complaints.
- Report accidents or safety issues related to the product.
The website (at least the consumer contact section) must be available in the languages of the countries where the products are sold. This could, for example, take the form of a separate webpage for consumers.
For further details, please contact us directly.
Information on the Protection of the SILCARE Trademark
Please be informed that SILCARE is a registered trademark protected by law. The trademark owner has the exclusive right to use the SILCARE trademark in the course of trade, in particular in connection with the marking of products, commercial, advertising and promotional materials, internet domains, social media profiles, and other designations related to business activities.
The purchase of genuine SILCARE products does not grant any licence, consent or other authorization to use the SILCARE trademark as your own trade name, store name, profile name, internet domain, advertising element or marketing communication, nor in any manner that may suggest an authorized cooperation, official distributor status, partnership or representation of the brand.
Any use of the SILCARE trademark beyond lawful references to genuine SILCARE products requires the prior written consent of the trademark owner. If you are interested in cooperation, authorization, distribution, or obtaining permission to use the SILCARE trademark, please contact us.
All rights to the SILCARE trademark are reserved. Unauthorized use of the trademark may result in appropriate legal action.